Official Documents

Privacy Policy ibet123 – User Personal Data Protection

Ibet123 takes the responsibility of protecting your personal data seriously. This privacy policy transparently explains how we collect, use, store, and safeguard your information when you use our platform.

Updated: 1 January 2026 Bahasa Melayu

How ibet123 Protects Your Information

We believe every user has the right to know exactly how their information is managed. Here are ibet123's six core privacy commitments.

Top-Grade Encryption

All data is transmitted and stored using financial-grade 256-bit SSL encryption. Your information cannot be read by unauthorised parties.

No Data Sales

Ibet123 does not sell, rent, or share users' personal data with third parties for marketing purposes without your consent.

Secure Data Storage

User data is stored on servers protected by multi-layered firewalls, strict access controls, and regular security audits.

Full User Control

You have the right to access, correct, or request deletion of your personal data at any time through your account settings or by contacting customer support.

Full Transparency

We do not hide how your data is used. This policy is written in plain, easy-to-understand language without confusing technical jargon.

Marketing Opt-Out Options

You can opt out of marketing communications at any time through your account settings or by reaching out to our team.


Importance of This Policy

This privacy policy applies to all users accessing the ibet123 platform via the website or mobile app. By using our platform, you acknowledge that you have read and understood this policy. Please contact us if you have any questions before proceeding.

01 Introduction and Scope of This Policy

Ibet123 is an online gambling platform operating for users in Malaysia. We understand that user trust is our most valuable asset, and that trust begins with how we handle your personal information.

This privacy policy clearly and transparently explains:

  • The types of personal data we collect from you
  • Purpose and legal basis for processing such data
  • Parties that may receive your data and under what circumstances
  • Data retention period and how data is protected
  • Your rights in relation to your personal data

This policy is prepared in accordance with good data protection practices and ibet123's commitment to operating responsibly. We encourage you to read this document in full, not just selected sections.

02 Personal Data We Collect

Ibet123 only collects data that is strictly necessary to provide a safe and quality service. Below are the categories of data we collect and the reasons for doing so:

Data Category Example Information Primary Purpose
Identification Data Full name, identification card number, date of birth KYC identity verification, legal compliance
Contact Data Email address, phone number, mailing address Account communications, customer support
Financial Data Bank account information, transaction records Processing deposits and withdrawals
Usage Data Gaming history, bets, wins Account management, responsible gaming compliance
Technical Data IP address, device type, browser, cookies Security, fraud detection, platform optimisation

ibet123 does not collect sensitive data such as health information, political views, or religious beliefs. Data collected is limited to what is necessary for platform operations and legal compliance.

03 How We Use Your Personal Data

Data collected by ibet123 is used exclusively for legitimate, stated purposes. We do not use your data for any other purpose without notifying you in advance:

  • Service Provision: Managing your account, processing deposits and withdrawals, and enabling access to games and platform features.
  • Identity Verification: Carrying out the KYC process required to verify that you meet the age and other eligibility requirements.
  • Fraud Prevention: Detecting and preventing suspicious activity, unauthorised access, or money laundering through the platform.
  • Legal Compliance: Meeting the reporting and compliance obligations required by the relevant regulatory bodies.
  • Service Improvement: Analysing usage patterns in aggregate (not individually) to improve the user experience on the ibet123 platform.
  • Communications: Sending important account notices, security updates, and — if you have agreed — promotional information related to ibet123 offers.
  • Customer Support: Providing accurate and effective assistance when you contact our support team.

We do not make decisions that significantly affect you in a fully automated manner without human review, except where necessary for immediate fraud detection and platform security.

04 Sharing Data with Third Parties

Ibet123 does not sell your personal data. We only share information under the following limited circumstances:

  • Service Providers: Technical partners who help us operate the platform — such as payment processors, cloud service providers, and live casino suppliers. They are bound by strict confidentiality agreements and may only use data for purposes specified by ibet123.
  • Legal Requirements: We will disclose the required information if mandated by law, court order, or direction from a competent authority.
  • Rights Protection: In cases where it is necessary to protect the rights, property, or safety of ibet123, our users, or the general public.

Every third-party service provider working with ibet123 is required to sign a strict data protection agreement. We monitor their compliance on a regular basis and may terminate the contract in the event of a breach.

05 Cookies, Tracking Technologies and Your Choices

Ibet123 uses cookies and similar tracking technologies to deliver a better and safer experience. Cookies are small files stored on your device. We use several types of cookies:

  • Necessary Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
  • Performance Cookies: Helping us understand how users interact with the platform in aggregate. This data does not identify individual users.
  • Functional Cookies: Remembering your preferences such as language, display settings, and other preferences for a more convenient experience.

You can manage cookie settings through your browser preferences. Please note that disabling certain cookies may affect the overall functionality of the ibet123 platform.

06 Technical and Organisational Security Measures

We continuously invest in security infrastructure to ensure your data remains protected. Our security measures include:

  • 256-bit SSL encryption for all data transmitted between your device and ibet123 servers
  • Encryption of sensitive data at rest in the database
  • Multi-layer firewall and real-time intrusion detection system
  • Role-based access control — only staff who require access to specific data are permitted
  • Two-factor authentication (2FA) for internal administrative access
  • Regular security audits by independent third parties
  • Ongoing cybersecurity training programmes for all ibet123 staff

While no security system is completely perfect, ibet123 is committed to applying the best industry-standard measures available. In the event of any data breach affecting users, we will notify those impacted within a reasonable timeframe in accordance with established procedures.

07 Your Rights Regarding Personal Data

As an ibet123 user, you have the following rights regarding your personal data. You may exercise these rights by contacting our support team:

Right of Access

Request a copy of the personal data we hold about you at any time.

Right to Rectification

Request correction of inaccurate or incomplete data in your records.

Right to Erasure

Request deletion of your data subject to relevant legal obligations.

Right to Restriction

Request that we restrict how we process your data in certain circumstances.

Right to Portability

Receive your data in a structured format that can be transferred to another platform.

Right to Object

Object to the processing of your data for direct marketing purposes at any time.

ibet123 will respond to all data rights requests within 30 working days. For complex cases, this period may be extended up to 60 days with prior notice to you.

08 Data Retention Period

Ibet123 retains your personal data for as long as your account is active or as long as necessary to provide services to you. Once an account is closed, we retain certain data for a defined period:

  • Transaction Data: Retained for a minimum of seven years to meet financial compliance and anti-money laundering requirements.
  • Identity Verification Data: Retained for five years after account closure, or longer if required by law.
  • Customer Support Data: Communication records are retained for three years for reference and dispute resolution purposes.
  • Technical & Log Data: Security logs and technical data are retained for 12 months for security investigation purposes if required.

Once the retention period expires, data will be securely deleted or anonymised so it can no longer be linked to any specific individual.

09 Changes to This Privacy Policy

Ibet123 may update this privacy policy from time to time to reflect changes in our practices, legal requirements, or platform improvements.

When significant changes are made to this policy, we will:

  • Displaying a clear notice on the platform during your next login session
  • Sending notification emails to the registered address on your account
  • Updating the "Last Updated" date at the top of this page

Continued use of the ibet123 platform after the effective date of any changes means you accept the updated privacy policy. Please keep the email address on your account up to date so you do not miss any important notifications.

10 How to Contact ibet123 About Privacy

If you have any questions, concerns, or wish to exercise your rights regarding personal data, the ibet123 team is ready to assist you.

We accept privacy-related inquiries through:

  • Live chat on the platform — the fastest way to get an immediate response
  • Email us at [email protected] for inquiries requiring a written response
  • General customer support at [email protected]

The ibet123 support team operates 24 hours a day, 7 days a week. For enquiries specifically related to privacy and data protection, we aim to respond within two business days.

Dedicated Privacy Support

For data deletion requests, access rights, or privacy-related inquiries, please use the email [email protected] and clearly state the type of request along with your account username to expedite the verification process.


Your Data Is Safe — Get Started with ibet123

Your privacy is not a side concern for us — it is the foundation of the trust we build with you. Join over 2 million members who already trust ibet123.

Bahasa Melayu